Terms and Conditions of Sale (TCS)


These general terms and conditions of sale apply exclusively between the company Tralala, hereinafter “We”, and any person visiting or making a purchase via the website maisontralala.com, hereinafter “the customer”.

Article 1: Object

These conditions govern the sale of all products or services presented on the website https://maisontralala.com by the company Tralala.

Article 2: Contractual provisions

These general terms and conditions of sale constitute the entire obligations of the parties. In this sense, the customer is deemed to accept them without reservation.

Article 3: Order

The order will only be confirmed after payment acceptance. The customer will receive an order confirmation by email. We reserve the right to refuse or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.

Article 4: Prices

The prices of our products are indicated in euros all inclusive (including VAT), excluding delivery charges. All prices are subject to change without notice, but the products will be invoiced based on the rates in effect at the time of order registration.

Article 5: Delivery

Products are delivered to the delivery address indicated during the order. Delivery times are given for guidance only; if these times exceed thirty days from the order, the sales contract may be canceled and the buyer refunded.

Article 6: Products

The products offered for sale are described and presented with the greatest possible accuracy. However, if errors or omissions occur in this presentation, Tralala’s liability cannot be engaged.

Article 7: Payment

Payment is due immediately on the date of the order, including for pre-ordered products. Payment can be made by credit card, PayPal, or any other means offered on the website.

Article 8: Right of withdrawal

In accordance with applicable law, consumers have a period of 14 days from the date of delivery of their order to request the return of the product for exchange or refund without penalty.

Article 9: Guaarantees and liability

Tralala has an obligation of result for all stages of access to the website, from the ordering process to the shipment of the package or subsequent services. Tralala undertakes to describe the products sold on the website with the greatest precision. However, the liability of Tralala cannot be engaged in case of failure to fulfill its contractual obligations due to a fortuitous event or force majeure as defined by French jurisprudence.

Article 10: Personal data

Tralala undertakes to respect the confidentiality of personal data communicated by customers on the website and to process them in accordance with the French Data Protection Act.

Article 11: Disputes

Any dispute relating to the interpretation and execution of these general terms and conditions of sale is subject to French law. In the absence of an amicable resolution, the dispute will be brought before the competent courts.

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